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Troubleshooting
Fix common issues with your account.

My card was declined, why?
I didn’t receive my funds, what now?
The app is crashing, how can I fix it?
My transaction failed, what should I do?
Why can’t I log into my account?
Still have a question?
If you have questions or need assistance, please do not hesitate to contact us by email at hello@wonnpayment.com
Wonn Pay is a brand of PAYTORAX PAYMENTS LIMITED (Registration No. BC1438710), 1052-1771 Robson St, Vancouver, BC V6G 3B7, Canada.
Wonn Payment is certified for SOC 2 Type 2, ISO 27001, and PCI DSS, ensuring rigorous control over our information security management systems, data handling, and payment processing practices. Furthermore, we comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and the UAE Data Protection Law, underscoring our dedication to protecting the personal data and privacy rights of our global customers.
Wonn Pay is a brand of PAYTORAX PAYMENTS LIMITED (Registration No. BC1438710), 1052-1771 Robson St, Vancouver, BC V6G 3B7, Canada.
Wonn Payment is certified for SOC 2 Type 2, ISO 27001, and PCI DSS, ensuring rigorous control over our information security management systems, data handling, and payment processing practices. Furthermore, we comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and the UAE Data Protection Law, underscoring our dedication to protecting the personal data and privacy rights of our global customers.
Wonn Pay is a brand of PAYTORAX PAYMENTS LIMITED (Registration No. BC1438710), 1052-1771 Robson St, Vancouver, BC V6G 3B7, Canada.
Wonn Payment is certified for SOC 2 Type 2, ISO 27001, and PCI DSS, ensuring rigorous control over our information security management systems, data handling, and payment processing practices. Furthermore, we comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and the UAE Data Protection Law, underscoring our dedication to protecting the personal data and privacy rights of our global customers.
Wonn Pay is a brand of PAYTORAX PAYMENTS LIMITED (Registration No. BC1438710), 1052-1771 Robson St, Vancouver, BC V6G 3B7, Canada.
Wonn Payment is certified for SOC 2 Type 2, ISO 27001, and PCI DSS, ensuring rigorous control over our information security management systems, data handling, and payment processing practices. Furthermore, we comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and the UAE Data Protection Law, underscoring our dedication to protecting the personal data and privacy rights of our global customers.
Wonn Pay is a brand of PAYTORAX PAYMENTS LIMITED (Registration No. BC1438710), 1052-1771 Robson St, Vancouver, BC V6G 3B7, Canada.
Wonn Payment is certified for SOC 2 Type 2, ISO 27001, and PCI DSS, ensuring rigorous control over our information security management systems, data handling, and payment processing practices. Furthermore, we comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and the UAE Data Protection Law, underscoring our dedication to protecting the personal data and privacy rights of our global customers.
Scan & Get the App
Wonn Pay is a brand of PAYTORAX PAYMENTS LIMITED (Registration No. BC1438710), 1052-1771 Robson St, Vancouver, BC V6G 3B7, Canada.
Wonn Payment is certified for SOC 2 Type 2, ISO 27001, and PCI DSS, ensuring rigorous control over our information security management systems, data handling, and payment processing practices. Furthermore, we comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and the UAE Data Protection Law, underscoring our dedication to protecting the personal data and privacy rights of our global customers.